At HSBC, I developed and published weekly NPS, Quality, CLF, and Advisor Satisfaction dashboards for 12 markets, giving global leadership actionable insights. I also automated NPS and Quality reporting through Confluence, reducing manual effort by 30%.
I streamlined project management by transitioning workflows to JIRA and creating interactive dashboards for progress tracking. I designed MI governance for two BAU processes, structuring data workflows, reporting cadence, and feedback loops.
At HSBC, I improved UAE CCNPS by 50% while reducing complaints by 40% through targeted performance improvement initiatives. I also led implementation of the QBOT knowledge management tool, increasing adoption by 8%, and co-developed two performance metrics.
At Tata Consultancy Services Ltd, I built Tableau dashboards that supported a 12% revenue increase over nine months. For an Energy client, I managed SQL database security and performance, helping decrease downtime by 10%.
