Shyam Thimaiah
@shyamthimaiah
Dynamic professional driving customer-centric solutions and cross-functional collaboration.
United StatesWhat I'm looking for
I am a dynamic professional with a proven record of driving customer-centric solutions and fostering cross-functional collaboration in fast-paced, regulated environments. My expertise lies in translating technical knowledge into strategic business initiatives, ensuring alignment among diverse stakeholders to deliver impactful results. With an MBA and a strong foundation in process optimization, market analysis, and product lifecycle support, I am well-equipped to excel in product leadership roles.
In my current role as a Field Service Engineer II at Illumina, I lead cross-functional efforts to resolve complex service issues, aligning technical solutions with customer expectations. I have successfully cultivated trusted relationships with lab managers and clinical stakeholders, driving policy changes that enhance employee development transparency and customer satisfaction. My commitment to procedural refinements has significantly improved service efficiency and audit readiness, while my training initiatives have resulted in a company-high preventative maintenance completion rate.
Throughout my career, I have demonstrated a strong ability to bridge technical and commercial priorities, fostering innovation and delivering scalable solutions that align with organizational goals. I am passionate about leveraging my operational, analytical, and relationship-building expertise to contribute to impactful projects and drive success in my next role.
Experience
Work history, roles, and key accomplishments
Field Service Engineer II
Illumina, Inc.
Oct 2022 - Present (2 years 8 months)
Led cross-functional efforts to resolve high-complexity service issues, serving as a regional technical escalation point and cultivating trusted relationships with clinical stakeholders. Governed field service representation for 300+ personnel, driving policy changes and spearheading procedural refinements to IVD instrument repair workflows.
Field Service Engineer
Illumina, Inc.
Jun 2021 - Oct 2022 (1 year 4 months)
Developed and led technical training initiatives for junior team members, increasing preventative maintenance completion rates and generating billable service revenue. Identified systemic quality issues in collaboration with the Parts Quality Team, informing R&D prioritization and reducing recurring incidents.
Senior Service and Support Engineer
Illumina, Inc.
Apr 2020 - Jun 2021 (1 year 2 months)
Diagnosed and repaired complex electromechanical DNA sequencing systems, enhancing instrument uptime and supporting lab throughput. Partnered with R&D and engineering teams to field-test firmware updates and prototype components, contributing to product improvements and defect resolution.
Service & Support Engineer II
Illumina, Inc.
Jan 2019 - Apr 2020 (1 year 3 months)
Exceeded company benchmarks with a 95% preventative maintenance completion rate, executing 200+ instrument services that reduced local team workload and maximized customer equipment uptime. Authored service bulletins and procedural enhancements for internal knowledge bases, standardizing repair practices and strengthening audit preparedness.
Medical Intern (Cardiology)
Well Star Health System
Supported patient care and diagnostic activities during a clinical internship in a fast-paced hospital environment. Observed surgical procedures and assisted medical staff with routine examinations and treatments.
Innovation Research Lead (I-Corps)
National Science Foundation (NSF)
Directed end-to-end research and development of an ICE Catheter Stabilization Device, guiding product innovation from concept to functional prototype. Conducted extensive market viability analysis by engaging with biomedical firms, hospitals, and physicians to validate demand and inform product positioning.
Education
Degrees, certifications, and relevant coursework
WUWashington State University
MBA, Business Administration
Completed a Master of Business Administration, focusing on core business principles and strategic management. Developed expertise in areas such as finance, marketing, operations, and leadership.
UGUniversity of Georgia
Bachelor of Science, Biological Engineering
Activities and societies: Former Member | UGA Symphony Orchestra, Former Member | American Student Medical Association (AMSA)
Studied Biological Engineering, integrating engineering principles with biological systems. Gained foundational knowledge in areas such as biomechanics, biomaterials, and biomedical instrumentation.
Availability
Location
United StatesAuthorized to work in
Skills
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