Open to opportunities

shwetanshu puri

@shwetanshupuri

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Senior Content Moderator with expertise in gaming and content management.

India

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What I'm looking for

I am looking for a challenging role that allows me to leverage my content moderation skills while contributing to a dynamic team focused on growth and innovation.

I am a dedicated and hardworking individual with a strong background in content moderation and management. With experience as a Senior Content Moderator at Techmahindra, I have honed my skills in analyzing user engagement and optimizing content for better visibility. My role involved conducting regular content audits, managing distribution across various online channels, and utilizing analytics to drive improvements.

Previously, I worked as a Content Moderator at Concentrix, where I focused on moderating text, videos, and images. I collaborated with cross-functional teams to enhance content moderation processes and stayed updated on industry trends. My journey began as a Customer Service Associate at Majorel, where I developed strong communication skills and a customer-centric approach. I am passionate about contributing to organizational growth and delivering high-quality content.

Experience

Work history, roles, and key accomplishments

Senior Content Moderator

Techmahindra

Oct 2022 - Oct 2023 (1 year)

Used content management systems to analyze user engagement and website traffic metrics, while also managing content distribution to online channels and social media platforms. Conducted regular content audits, approved content, and optimized it with key search terms to drive traffic and online visibility. Utilized analytics and site metrics to determine areas of improvement.

Content Management Systems Web Analytics SEO Social Media Management Content Auditing

Content Moderator

Concentrix

Dec 2020 - Sep 2022 (1 year 9 months)

Proofed content for accuracy and provided feedback, working unsupervised from home while communicating with coaches and clients daily. Collaborated with cross-functional teams to resolve issues, improve moderation processes, and stay updated on industry trends. Specialized in text, video, and image moderation.

Content Moderation Quality Assurance Remote Work Client Communication

Customer Service Associate

Majorel

Sep 2019 - Nov 2020 (1 year 2 months)

Supported customer inquiries by gathering data, analyzing needs, and implementing effective solutions to resolve issues. Connected with customers by actively listening to concerns and addressing specific requests. Developed and actualized customer service initiatives to decrease wait times and enhance overall service.

Customer Service Problem Solving Data Analysis

Education

Degrees, certifications, and relevant coursework

Uttar Pradesh Board of High School and Intermediate Education

Secondary School Certificate, General Studies

Completed secondary education, focusing on foundational subjects across various disciplines. Developed a strong academic base as per the UP Board curriculum.

Uttar Pradesh Board of High School and Intermediate Education

Higher Secondary School Certificate, General Studies

Completed higher secondary education under the UP Board. Gained advanced knowledge in core subjects, preparing for further academic pursuits.

Mahatma Jyotiba Phule Rohilkhand University

Bachelor of Business Administration, Business Administration

Pursued a Bachelor of Business Administration, gaining comprehensive knowledge in business management principles. Focused on areas such as marketing, finance, and human resources to develop a strong business acumen.