Frans Kriel

Identify and block emerging high-risk fraud trends, investigate sophisticated fraud patterns, and compile operational performance reports. Mentor and train team members and support operational improvements.

Led a team of Trust & Safety Moderators, delivered policy updates and quality feedback, and produced weekly performance reports. Identified and reported new fraud trends and trained team members.

Provided management and operational support on a contractual basis, including finance, administration, compliance, and staff management.

Reviewed advertisements for fraud and policy violations, removed fraudulent listings, and identified emerging fraud trends. Escalated complex cases and provided email-based customer support.

Responsible for overall management and daily operations, including financial management, credit control, staff supervision, and workflow optimisation. Managed rental properties and digital advertising screens.

Performed general administration, maintained customer databases, provided marketing support, and implemented software. Liaised with customers.

Conducted direct marketing and customer liaison.

Completed Microsoft Excel 2003 as an additional qualification.

Completed Grade 12 in 1994.

Studied Marketing and Business Management but did not complete the course due to financial constraints.

Registered as a Grade C Security Officer.