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Shubhendu Sukul

@shubhendusukul

Senior Process Associate at Tata Consultancy Services handling B2B insurance transactions and policy servicing.

At Tata Consultancy Services, I process B2B insurance transactions and review documentation for completeness and policy compliance. I also handle policy servicing, including endorsements, renewals, cancellations, and account updates.

At Teleperformance, I provided technical assistance to customers using Adobe software and guided them through updates, patch installations, and troubleshooting. At Woven Threads of India, I managed the client data sheet and Shopify platform, supported third-party application payments, and provided technical support.

Experience

Work history, roles, and key accomplishments

TS

Current

Senior Process Associate

Current

Tata Consultancy Services

Apr 2026 - Present (6 months)

Process B2B insurance transactions ensuring accuracy and compliance. Manage policy servicing activities and collaborate with underwriters, brokers, and internal teams.

Insurance Policy Administration Documentation Review SLA Compliance Customer Satisfaction

TE

Technical Support Executive

Teleperformance

Dec 2024 - Apr 2026 (1 year 4 months)

Provided technical assistance for Adobe software, handling customer queries via chat and call. Guided clients through software updates, patch installations, and license troubleshooting.

Technical Support Adobe Software Troubleshooting Customer Service Live Chat Call Support

WI

Junior E-commerce Member

Woven Threads of India

Oct 2022 - Dec 2024 (2 years 2 months)

Managed client data sheets, third-party application payments, and the Shopify platform. Provided technical support and troubleshooting.

Shopify Ecommerce Data Management Payment Processing Technical Support Troubleshooting

FU

Backend Developer Trainee

FunctionUp

Aug 2021 - Sep 2022 (1 year 1 month)

Trained in backend development using Node.js, Express, and MongoDB. Gained skills in Git, teamwork, and caching fundamentals with Redis.

NodeJS ExpressJS MongoDB Git Redis Teamwork Caching

Education

Degrees, certifications, and relevant coursework

FU

FunctionUp

Backend Developer Trainee, Backend Development

2021 - 2022

Trained in Backend Development using Nodejs with Express and MongoDB. Gained skills in Git, teamwork, and caching fundamentals.

Tech stack

Software and tools used professionally

Postman

MongoDB

Shopify

Node.js

Redis

JavaScript

ExpressJS

Git

Availability

Looking for a job

Location

India

Authorized to work in

Website

shubhendu-portfolio.netlify.app

Portfolio

shubhendu-portfolio.netlify.app

Salary expectations

900k+ INR

Social media

Job categories

Backend Engineer Technical Support Executive E Commerce Associate

Skills

B2B Insurance Sales Insurance Documentation Policy Servicing Insurance Policy Administration Technical Support E Commerce Operations Shopify Third Party Payments Backend Development JavaScript NodeJS ExpressJS MongoDB DBMS Git

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