Open to opportunities

Abhinav Singh

@abhinavsingh14

Message

I build microservices and resolve production issues across high-volume insurance systems.

India

Message

What I'm looking for

I'm looking to build scalable software while solving complex production issues, improving reliability, and collaborating closely with engineering teams.

At Shriram General Insurance, I manage complex production escalations between clients and L2/L3 engineering teams while resolving high-volume support requests across phone, email, and chat.

I've resolved 80% of tickets within SLA, reduced issue resolution time by 15% through Jira integration, and use complex SQL queries to validate backend states, investigate glitches, and identify performance bottlenecks.

I also built scalable microservices for a B2B health insurance platform, reducing document upload and claim intimation time from 30 minutes to under 10 seconds. My project work includes an e-commerce application with Stripe checkout and a responsive personal portfolio website.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Shriram General Insurance

Dec 2022 - Present (3 years 8 months)

Served as primary interface between clients and L2/L3 engineering teams, managing escalation workflows and resolving 80% of support tickets within SLA. Authored complex SQL queries and leveraged Jira to improve issue resolution time by 15%.

SQL Jira Technical Support Incident Management Root Cause Analysis Microservices Architecture Customer Service SLA Management