shubham jadhav

I am a customer-focused and analytical professional with 6+ years of experience in customer service, quality assurance, interaction auditing, and process improvement. Throughout my career, I have developed a strong understanding of customer experience management, quality standards, compliance, performance monitoring, and data-driven decision-making. In my current role as a Quality Analyst at XL Dynamics, I evaluate customer interactions to ensure quality, compliance, and process adherence. My responsibilities include analyzing performance against KPIs, identifying process gaps, conducting quality audits, providing constructive feedback, preparing QA reports, and recommending corrective and preventive actions to improve overall performance.

Previously, at Amazon, I gained valuable experience in customer service operations, customer issue resolution, quality monitoring, SOP compliance, employee coaching, and customer satisfaction improvement. These experiences have strengthened my communication, analytical, problem-solving, and stakeholder collaboration skills. Alongside my professional experience, I have completed an MBA in Data Science and Analytics from Manipal University Jaipur and a Data Science and Business Analytics program from IIIT Bangalore.