At Gallagher Centre of Excellence, I managed high-volume insurance workflows, reviewing incoming requests and routing work within defined timelines. I worked with Property & Casualty terminology and maintained case records and supporting documents for traceability and audit readiness.
I checked information for accuracy and completeness, monitored SLA/TAT and quality requirements, and followed up on exceptions when needed. I also prepared weekly MIS, volume, and quality reports to support operational tracking.
I handled legal and compliance-related communications and documentation, including lawsuit-related documents, petitions, summonses, and complaints as applicable to assigned cases. I applied internal checks and Error & Omission prevention practices to help reduce processing errors and operational risk.
