Open to opportunities

Shrutika Panchal

@shrutikapanchal

Message

Dedicated Quality Lead with 7+ years of experience

India

Message

What I'm looking for

Seeking to leverage expertise in quality management, process improvement, and team leadership to contribute effectively to work.

As a seasoned Quality Lead with over 7 years of experience in ensuring manufacturing processes adhere to quality standards, I leverage my expertise in quality management, process improvement, and team leadership to contribute effectively to work. With a strong background in operations logistics and supply-chain domain, I excel in understanding and analyzing human behavior, developing procedures, and mentoring teams about quality processes.

My experience in case study analysis and execution has enabled me to develop quality metrics, define testing strategies, and collaborate with management to provide feedback. I am a customer-oriented, multitasking individual with an MBA degree in HR, and I am committed to delivering high-quality results.

Throughout my career, I have successfully implemented quality management systems, conducted regular audits and inspections, and trained new employees on quality procedures and standards. I am a Six Sigma Green Belt and have a proven track record of reducing defects and improving overall product quality.

Experience

Work history, roles, and key accomplishments

Current

Quality Lead

Current

Zepto-Commodium Grocerices Pvt. Ltd.

Aug 2022 - Present (2 years 9 months)

As a Quality Lead, I implemented a quality management system that resulted in a 10% reduction in defects and a 20% increase in overall product quality. I conducted audits, trained new employees, and collaborated with cross-functional teams to address quality issues.

Quality Management Process Improvement Auditing Root Cause Analysis Documentation Training Team Leadership

Quality Lead

Zepto

May 2022 - Aug 2022 (3 months)

In my role as Quality Lead at Zepto, I was responsible for auditing customer service interactions and managing the refund desk. I mentored teams on quality processes and collaborated with management to provide feedback and improve service quality.

Auditing Customer Service Mentoring Process Improvement Root Cause Analysis Documentation Communication Quality

Sr. Associate Quality

WNS Global Service

Mar 2017 - May 2022 (5 years 2 months)

As a Sr. Associate Quality at WNS Global Service, I logged defects, managed claims from various payment platforms, and maintained relationships with clients. I ensured accuracy in operations and provided regular reports to the UK Chargebacks department.

Quality Management Claims Client Relationship Management Reporting Quality Assurance Team Management SLA Management Communication

Education

Degrees, certifications, and relevant coursework

Welingkar Education

Post Graduate Diploma in Management, Human Resources

2019 - 2021

Grade: 80%

Completed a Post Graduate Diploma in Management with a focus on Human Resources, achieving a percentage of 80%. The program emphasized strategic HR practices and organizational behavior.

R.J College

Bachelor of Science, Chemistry

2015 - 2016

Grade: 73%

Earned a Bachelor of Science degree in Chemistry, achieving a percentage of 73%. The curriculum included extensive laboratory work and theoretical studies in chemical sciences.

R.J College

Higher Secondary Certificate, Science

2013 - 2013

Grade: 60.83%

Completed Higher Secondary Certificate with a focus on Science, achieving a percentage of 60.83%. The program prepared students for university-level education in various scientific disciplines.

Hindi High School

Secondary School Certificate, General Education

2011 - 2011

Grade: 80.91%

Achieved Secondary School Certificate with a focus on general education, achieving a percentage of 80.91%. The curriculum included subjects such as Mathematics, Science, and Languages.