Shriniket Londhe
@shriniketlondhe
Executive with a passion for client excellence.
IndiaWhat I'm looking for
I am an executive dedicated to client excellence, currently serving as a Senior Admissions Consultant at KC Overseas Education Pvt. Ltd. Since June 2023, I have successfully submitted over 1000 applications for Australia, achieving a remarkable 92% accuracy and maintaining 100% quality in my communications with partner associates.
Previously, I worked at Hexaware Technologies as a Specialist Customer Service Executive from September 2020 to May 2023. During my tenure, I connected with customers through various channels, achieving a 95% CSAT rating and significantly improving the average handle time from 720 seconds to 640 seconds. My commitment to excellence was recognized when I was awarded the 'Shining Star' in my second month of work.
Experience
Work history, roles, and key accomplishments
Sr. Admissions Consultant
KC Overseas Education Pvt. Ltd
Jun 2023 - Present (3 years)
Submitted over 1000 applications for Australia, maintaining a 92% accuracy rate. Achieved 100% quality on calls with partner associates.
Specialist Customer Service Executive
Hexaware Technologies
Sep 2020 - Present (5 years 9 months)
Engaged with customers via chat, phone, and email, achieving a 95% CSAT rating. Improved average handle time from 720 to 640 seconds.
Education
Degrees, certifications, and relevant coursework
IGNOU
PGD in International Business Operations, International Business Operations
Completed a Post Graduate Diploma in International Business Operations. The program focused on developing skills and knowledge essential for global business environments.
RTMNU, Nagpur
Bachelor of Commerce, Commerce
Grade: 9 CGPA
Obtained a Bachelor of Commerce degree with a strong academic record. The curriculum covered various aspects of business and finance.
Maharashtra State Board, Nagpur
HSC, General Studies
Grade: 86.6%
Completed Higher Secondary Certificate from Maharashtra State Board. Achieved a commendable percentage in the final examinations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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