Open to opportunities

Shriniket Londhe

@shriniketlondhe

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Executive with a passion for client excellence.

India

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What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth.

I am an executive dedicated to client excellence, currently serving as a Senior Admissions Consultant at KC Overseas Education Pvt. Ltd. Since June 2023, I have successfully submitted over 1000 applications for Australia, achieving a remarkable 92% accuracy and maintaining 100% quality in my communications with partner associates.

Previously, I worked at Hexaware Technologies as a Specialist Customer Service Executive from September 2020 to May 2023. During my tenure, I connected with customers through various channels, achieving a 95% CSAT rating and significantly improving the average handle time from 720 seconds to 640 seconds. My commitment to excellence was recognized when I was awarded the 'Shining Star' in my second month of work.

Experience

Work history, roles, and key accomplishments

Current

Sr. Admissions Consultant

Current

KC Overseas Education Pvt. Ltd

Jun 2023 - Present (2 years 1 month)

Submitted over 1000 applications for Australia, maintaining a 92% accuracy rate. Achieved 100% quality on calls with partner associates.

Client Communication Quality Assurance Partner Relations

Specialist Customer Service Executive

Hexaware Technologies

Sep 2020 - Present (4 years 10 months)

Engaged with customers via chat, phone, and email, achieving a 95% CSAT rating. Improved average handle time from 720 to 640 seconds.

Customer Service Chat Support Email Support Phone Support CSAT Problem Solving Time Management Communication

Education

Degrees, certifications, and relevant coursework

IGNOU

PGD in International Business Operations, International Business Operations

Completed a Post Graduate Diploma in International Business Operations. The program focused on developing skills and knowledge essential for global business environments.