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Shridevi Mugale

@shridevimugale

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Walmart seller support specialist optimizing marketplace operations and seller experience.

India

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What I'm looking for

I seek a role improving seller experience and operational efficiency in a collaborative, metrics-driven marketplace team with opportunities to handle seller queries, e-commerce operations and marketplace support.

I am a results-driven Partner Support Associate with over two years' experience managing international marketplace sellers for Walmart operations, specializing in partner onboarding, fraud investigation, and SLA-driven case resolution. I consistently maintained strong CSAT and productivity metrics while coordinating cross-functionally to resolve complex operational and policy escalations.

I bring hands-on expertise with Salesforce, ServiceNow, JIRA, SQL and internal ticketing systems, along with a background in MBA (InfoTech & HR) and technical certifications in Core Java and Python. I thrive in remote and night-shift environments, proactively guiding sellers to meet compliance and performance standards.

Experience

Work history, roles, and key accomplishments

Partner Support Associate

RiseOTB

Sep 2023 - Dec 2025 (2 years 3 months)

Managed end-to-end support for international Walmart Marketplace sellers, resolving cases such as listings, orders, reimbursements, payments, Shipments, Returns and account health issues while maintaining SLAs, CSAT, and quality metrics; conducted partner onboarding and fraud/rescreening investigations to mitigate risk.