At RiseOTB – Sonnenkraft Solutions, I directed operations across seven business processes for the Walmart client, leading and supporting a workforce of 400+ colleagues. I designed policies, SOPs, and standardised workflows, and partnered with Product and Testing teams to assess operational readiness and automate manual processes.
I also led workforce management initiatives using demand forecasting, and conducted QA reviews and root-cause feedback sessions that elevated service standards and reduced escalations. Earlier, as a Financial Risk Analyst at Amazon Development Centre, I analysed transaction and account data to identify risk causes and contribute to fraud prevention.
