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Shreehya PillaiSP
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Shreehya Pillai

@shreehyapillai

I lead global medical device vigilance, patient safety, and complaint handling for Class III cardiovascular portfolios.

Singapore
Message

At Biosensors Interventional Technologies, I lead the global Complaint Handling Unit for eight Class III cardiovascular device portfolios across more than 100 international markets. I manage medical assessment, benefit-risk evaluation, patient safety, complaint investigations, trending, and regulatory reporting for 500–600 cases annually.

I've progressed through four promotions over 11 years, improving complaint resolution timelines by approximately 30% while supporting FDA, BSI, DEKRA, and NSAI inspections. As a medical doctor, I also translate clinical evidence into education and safety communications for physicians, KOLs, and cross-functional teams.

Experience

Work history, roles, and key accomplishments

Biosensors Interventional Technologies Pte. Ltd. logoBL
Current

Manager, Complaint Handling Unit

Biosensors Interventional Technologies Pte. Ltd.

Jan 2023 - Present (3 years 8 months)

Lead a global team responsible for medical assessment, benefit-risk evaluation, patient safety, and regulatory compliance for eight Class III cardiovascular device portfolios across more than 100 international markets. Improved complaint resolution timelines by approximately 30% through workflow optimisation and enhanced medical assessment processes.

Biosensors Interventional Technologies Pte. Ltd. logoBL

Associate Manager, Medical Affairs & Vigilance

Biosensors Interventional Technologies Pte. Ltd.

Oct 2018 - Mar 2021 (2 years 5 months)

Provided medical expertise for device complaints and safety evaluations. Supported regulatory reporting and cross-functional medical affairs activities.

Education

Degrees, certifications, and relevant coursework

Ovidius University of Constanța logoOC

Ovidius University of Constanța

Doctor of Medicine, Medicine

Doctor of Medicine (M.D.) degree from Ovidius University of Constanța, Romania, completed in 2014.

Tech stack

Software and tools used professionally

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