At Biosensors Interventional Technologies, I lead the global Complaint Handling Unit for eight Class III cardiovascular device portfolios across more than 100 international markets. I manage medical assessment, benefit-risk evaluation, patient safety, complaint investigations, trending, and regulatory reporting for 500–600 cases annually.
I've progressed through four promotions over 11 years, improving complaint resolution timelines by approximately 30% while supporting FDA, BSI, DEKRA, and NSAI inspections. As a medical doctor, I also translate clinical evidence into education and safety communications for physicians, KOLs, and cross-functional teams.

