Looking for a job

Shraddha Dasgupta

@shraddhadasgupta

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Communications and education professional blending academic expertise with customer operations and remote instruction.

India

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What I'm looking for

I seek remote roles that combine communications, customer operations, or education—where I can resolve complex issues, develop curriculum, and mentor learners in a collaborative, growth-focused environment.

I am an accomplished communications and education professional pursuing a Master’s in English Literature, with a strong academic foundation in English and Social Studies. I translate complex concepts into clear, actionable communication for international audiences and design curriculum that improves learning outcomes.

In corporate customer operations, I resolved complex billing and invoicing queries while maintaining high CSAT/NPS metrics in high-pressure remote environments, and managed escalations to retain customers and protect brand loyalty.

As a self-employed tutor, I created interactive lesson plans, mentored students in public speaking and phonetics, and leveraged digital tools for remote instruction to drive measurable improvements in student performance.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Hinduja Global Solutions

Aug 2025 - Dec 2025 (4 months)

Handled end-to-end resolution of complex billing and invoicing queries for Flipkart operations, maintained top-tier CSAT/NPS metrics in a high-volume remote environment, and managed escalations to reduce churn.

Invoicing CRM Escalations CSAT Remote Customer Support Data Integrity Cross Functional Communication

Academic Tutor

Self-Employed

Provided one-on-one tutoring in English Literature and Social Studies, created custom lesson plans that improved student grades and enhanced verbal confidence through phonetics and public speaking coaching.

Curriculum Development Lesson planning English Literature Social Studies