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Shraddha DasguptaSD
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Shraddha Dasgupta

@shraddhadasgupta

Communications and education professional blending academic expertise with customer operations and remote instruction.

India
Message

What I'm looking for

I seek remote roles that combine communications, customer operations, or education—where I can resolve complex issues, develop curriculum, and mentor learners in a collaborative, growth-focused environment.

I am an accomplished communications and education professional pursuing a Master’s in English Literature, with a strong academic foundation in English and Social Studies. I translate complex concepts into clear, actionable communication for international audiences and design curriculum that improves learning outcomes.

In corporate customer operations, I resolved complex billing and invoicing queries while maintaining high CSAT/NPS metrics in high-pressure remote environments, and managed escalations to retain customers and protect brand loyalty.

As a self-employed tutor, I created interactive lesson plans, mentored students in public speaking and phonetics, and leveraged digital tools for remote instruction to drive measurable improvements in student performance.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Banaras Hindu University logoBU

Banaras Hindu University

Bachelor of Arts, English

Completed a Bachelor of Arts in English with coursework in literature and related humanities subjects.

DS

DAV Public School

High Secondary, General (CBSE Higher Secondary)

Completed higher secondary education under the CBSE curriculum.

Tech stack

Software and tools used professionally

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Shraddha Dasgupta - Customer Service Executive - Hinduja Global Solutions | Himalayas