Open to opportunities

Shraddha Baviskar

@shraddhabaviskar

Business Analyst at Tata Consultancy Services who cut a digital insurance backlog by 46% and improved acceptance-criteria preparation with AI.

India

Message

At Tata Consultancy Services, I lead business analysis and Agile delivery for nine digital insurance sales journeys across Home and Contents, Boat, and Pet insurance. I work with Product Owners, business stakeholders, architects, and technology teams from requirement clarification through UAT and implementation.

I reduced the product backlog by 46%, from approximately 700 items to 378, through clarification, prioritisation, and stakeholder alignment. I also used AI-assisted practices to reduce preparation effort for acceptance criteria and test scenarios by approximately 70%.

Earlier at Tata Consultancy Services, I supported Basel regulatory reporting enhancements, portfolio delivery governance, audit compliance, and application support. At NSE-TECH, National Stock Exchange, I supported Index, Currency Derivatives, and Risk Management applications, including restoring Currency Derivatives market availability within 17 minutes after a critical release issue.

Experience

Work history, roles, and key accomplishments

Current

Product/Business Consultant

Current

Tata Consultancy Services

Oct 2013 - Present (13 years)

Lead business analysis and Agile delivery for nine digital insurance sales journeys, managing two Scrum teams and collaborating with stakeholders. Reduced product backlog by 46% and achieved zero-defect delivery since December 2025.

Business Analysis Agile Delivery Scrum Requirements Elicitation Stakeholder Management User Stories Acceptance Criteria UAT Jira Zephyr Generative AI Azure

System Analyst

NSE-TECH, National Stock Exchange

Feb 2008 - Aug 2013 (5 years 6 months)

Supported mission-critical Index, Currency Derivatives, and Risk Management applications in the National Stock Exchange live-market environment. Restored Currency Derivatives market availability within 17 minutes after a critical release issue in 2009.

Application Support Level 3 Support Incident Management Production Implementation Risk Management FX Derivatives

Business Consultant - Scrum Master and Business Analyst

Tata Consultancy Services

Worked as Scrum Master and Business Analyst for a 20-member team, delivering Basel regulatory reporting enhancements. Translated regulatory needs into epics and user stories, and coordinated stakeholders across Nordic countries.

Scrum Master Business Analysis Basel Reporting User Stories Acceptance Criteria SAFe PI Planning Backlog Management

Functional Tech Lead

Tata Consultancy Services

Led a 10-member team of developers and support engineers for a Java and SQL-based application. Maintained 99% SLA compliance and achieved zero production incidents for multiple consecutive weeks.

Java SQL Application Support ITSM Incident Management Change Management Release Management Team Leadership

Agile Project Manager

Tata Consultancy Services

Led support and enhancement delivery for a 28-member team and managed two third-party vendors. Achieved 100% SLA compliance and reduced monthly incidents by 77.5%.

Agile Project Management Vendor Management SLA Compliance Incident Management Root Cause Analysis Budgeting Reporting

Audit Compliance Manager Lead

Tata Consultancy Services

Led audit governance and compliance across 18 projects within a 600-member business unit. Achieved 100% compliance across internal and external audits with zero major non-conformities.

Audit Management Compliance ISO Internal Controls Risk Management Corrective Actions

Project Coordinator - Portfolio Delivery

Tata Consultancy Services

Managed delivery governance and escalations across a 200+ member portfolio covering SAP, Kinaxis, and ServiceNow projects. Reduced weekly escalation calls by more than 80% and supported an RFP lifecycle for a $150 million opportunity.

Project Coordination Delivery Governance Escalation Management RFP SAP Kinaxis ServiceNow Application Rationalization