Shobhit Gupta
@shobhitgupta3
I build AI-enabled SaaS products, full-stack applications, and scalable workflow automation systems.
What I'm looking for
At IT Niche LLC, I build and support AI-enabled SaaS products for US clients, including a high-volume cold-email platform and a multi-tenant RAG chatbot with knowledge ingestion, CRM, subscriptions, analytics, and administrative controls.
I've also delivered an AI voice-agent platform and an enterprise warehouse-management solution, translating client requirements into React, Next.js, Node.js, GraphQL, MongoDB, Supabase, and PostgreSQL systems. I manage production deployments, troubleshoot Linux VPS environments, and mentor junior developers and project teams.
Experience
Work history, roles, and key accomplishments
Software Engineer
IT Niche LLC
May 2025 - Present (1 year 5 months)
Design and deliver AI-enabled SaaS products from discovery and architecture through deployment, production support, and iterative enhancement for US-based business requirements. Architected an AI-assisted cold-email outreach platform and a multi-tenant RAG chatbot SaaS.
Traniee Full Stack Developer
Mindrops Solutions Pvt. Ltd.
Jun 2024 - Apr 2025 (10 months)
Developed an internal warehouse management platform, which is used by more than 50 members. The platform allowed client admins to manage users, perform CRUD operations, track the ledger and revenue with day/week/month filters, and cargo size dimensions with applicable rental rates. Created responsive React interfaces and integrated RESTful APIs with Node.js, Express.js, and MongoDB.
Reviewed user-generated content against platform policies and safety guidelines, handling sensitive information with discretion. Maintained productivity and accuracy in a high-volume, SLA-driven environment while collaborating with operations and quality teams.
Customer Care Executive (Contractual)
Jun 2021 - Sep 2021 (3 months)
Provided customer care services as a Customer Care Executive at Teleperformance Global Services Pvt. Ltd.
Customer Service Executive
PlusNeed Solutions Pvt. Ltd.
Sep 2020 - Apr 2021 (7 months)
Provided customer service support at PlusNeed Solutions Pvt. Ltd. until the company ceased operations in April 2021.
Customer Service Associate
Teleperformance Global Services Pvt. Ltd.
Jun 2020 - Aug 2020 (2 months)
Provided customer service support as a contractual associate at Teleperformance Global Services Pvt. Ltd.
Education
Degrees, certifications, and relevant coursework
Masai School
Certificate, Full Stack Web Development
2023 - 2024
Completed dedicated full stack and MERN stack web development training.
Truba Institute of Engineering and Information Technology
Bachelors of Engineering, Electricals and Electronics Engineering
2015 - 2019
Grade: 7.18
Activities and societies: - Lead the Team of 5 Members for Annual Function Event Management. - Runner Up for the Robo Car Race
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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