Looking for a job

arshad khan

@arshadkhan13

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I build AI-enabled full-stack products, scalable backend services, and production mobile applications.

India

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What I'm looking for

I'm looking to build production-ready full-stack and AI-enabled products, own features end-to-end, and solve performance and automation challenges in a fast-paced environment.

I've shipped backend services for Helpnest CRM at Pinnacle Teleservices, supporting 10k+ daily WhatsApp interactions at 99.9% uptime. I own features from design through deployment and monitoring.

I built the Unified Platform, a multi-channel API for WhatsApp, SMS, email, and RCS adopted by 50+ enterprise clients. I also reduced agent response time by 35%, improved query resolution speed by 20%, and cut deployment time by 50% with Docker and AWS.

I build AI-integrated products using Claude, GPT-4, and Gemini APIs, including an AI-powered Meta Ads dashboard and ReviewsNext, where AI-assisted review generation drove a 3× increase in review volume per business.

Experience

Work history, roles, and key accomplishments

Current

Junior Software Engineer

Current

Pinnacle Teleservices Pvt Ltd

Dec 2024 - Present (1 year 9 months)

Developed and shipped production REST APIs and backend services for Helpnest CRM, a WhatsApp-integrated system scaling to 10k+ daily interactions with 99.9% uptime. Reduced manual agent response time by 35% via intelligent template management and architected multi-criteria agent routing logic.

REST APIs NodeJS NestJS PostgreSQL Prisma Redis Docker AWS Nginx JWT Webhooks Winston CI CD

Web Development Intern

Microsys IT Solutions

Jan 2024 - May 2024 (4 months)

Authored core backend modules for a Pharmacy Management System and implemented RESTful APIs consumed by multiple frontend interfaces. Optimized inventory management database queries, reducing record search latency by 15%.

Backend Development REST APIs Database Optimization Teamwork