Shlok Thakkar
@shlokthakkar2
Operations & Customer Success Lead at Jagdish House, managing service delivery and workflows across thousands of daily customer touchpoints.
IndiaWhat I'm looking for
At Jagdish House, I direct end-to-end service delivery and logistics for a high-traffic commercial node serving thousands of customer touchpoints daily. I also recruit and train a team of 20+ professionals and coordinate shift scheduling.
I build data-tracked inventory workflows to audit waste and optimize supply-chain costs, and handle complex customer inquiries and complaints. I track procedural, sanitation, and safety requirements, maintaining a 100% compliance rating during corporate health audits.
Experience
Work history, roles, and key accomplishments
Operations & Customer Success Lead
Jagdish House
Jan 2018 - Present (8 years 9 months)
Direct end-to-end service delivery and logistical infrastructure for a high-traffic commercial node. Lead a team of 20+ professionals, manage escalations, and ensure process compliance with a 100% audit rating.
Education
Degrees, certifications, and relevant coursework
Georgian College at ILAC
Postgraduate Program, Marketing Management
Postgraduate Program in Marketing Management from Georgian College at ILAC, Toronto, Canada, completed in 2024.
Maharaja Sayajirao University of Baroda
Bachelor of Commerce, Commerce
Bachelor of Commerce (B.Com) degree from Maharaja Sayajirao University of Baroda, Vadodara, India, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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