Shivam Sangani

I am an experienced Process Associate with over two years of expertise in managing escalated technical tasks and resolving high-priority incidents. My proficiency in handling interconnectivity issues, cloud-based identity management, and user authentication has allowed me to effectively minimize downtime and enhance IT service health through proactive problem-solving.

At Gallagher L.L.P, I managed escalated support tickets related to the MS Azure PaaS platform, analyzing application data to assess performance and identify issues. I utilized monitoring tools to track the performance and health of IT services, ensuring optimal service availability. My excellent troubleshooting skills and ability to prioritize tickets have been instrumental in coordinating and resolving high-priority incidents.

With a strong educational background in Business Administration and Mechanical Engineering, I have developed critical thinking, problem-solving, communication, and teamwork skills essential for success in the business world. I am passionate about leveraging my skills to contribute to a dynamic team and drive operational excellence.