Shirissh User
@shirisshuser
Accomplished Product Owner with extensive QA and product management experience.
What I'm looking for
I am an accomplished Product Owner with over 12 years of QA expertise and 5 years in product management, delivering innovative solutions across various sectors including Education, Pharma, Crypto, Contact Centre, and Travel. My ability to define product vision and prioritize roadmaps has led to a remarkable 30% user adoption growth and over $10M in revenue. I excel in collaborating with designers, developers, and stakeholders, leveraging AI, analytics, and UX insights to ensure market fit.
In my recent role as a Sr. Product Consultant at SST India, I shaped product strategies for multiple platforms, authored essential documentation, and partnered with designers to create intuitive user experiences. My efforts in optimizing features through A/B testing resulted in a 15% increase in user retention. As a proven leader of global teams, I blend strategic product ownership with QA precision, successfully reducing time-to-market by 25% and elevating customer satisfaction to 95%.
Experience
Work history, roles, and key accomplishments
Sr. Product Consultant
SST India
Jun 2024 - Present (1 year 1 month)
Shaped product strategy for Education, Pharma, and Crypto platforms, authoring BRDs, FRDs, and scope documents. Partnered with designers on Figma prototypes, creating intuitive UX for e-learning tools, and used Google Analytics to optimize features, boosting engagement by 20% and retention by 15%.
Head of Quality Assurance
Leader Investment Group - LIG
Sep 2021 - Apr 2024 (2 years 7 months)
Led product development for Contact Center platforms, defining roadmaps to enhance agent productivity and customer experience. Collaborated with designers and developers to prototype AI-driven call analytics in Figma, improving resolution rates by 25%, and managed Agile workflows. Oversaw QA automation with Selenium, cutting post-release defects by 35%.
Head Of Quality Assurance
Emxcel Travel Solutions Ltd
Jan 2020 - Apr 2021 (1 year 3 months)
Owned product lifecycle for eCommerce and car rental aggregators, crafting user stories to streamline booking flows. Worked with UX teams to design interfaces, lifting conversion rates by 18% through intuitive layouts, and prioritized features in Agile sprints, achieving 90% on-time releases. Applied Aspice standards for QA, ensuring supplier deliverables met quality benchmarks.
Quality Assurance Manager
Ayopop Technology India Pvt Ltd
Apr 2019 - Dec 2019 (8 months)
Drove excellence in application quality and managed testing teams, ensuring customer satisfaction through high-quality software solutions. Motivated and implemented automation testing, providing feedback to clients after every release.
Sr. QA Manager
Extreme Microtech
Nov 2018 - Apr 2019 (5 months)
Managed all phases of the Software Development Life Cycle. Provided testing solutions in various products, including Salesforce Integration and iPhone applications.
Sr. QA Manager
Codal Systems
Apr 2017 - Sep 2018 (1 year 5 months)
Managed the entire QA process and implementation for web and mobile applications. Handled 6 projects as Manager, responsible for all QA activities and Scrum activities, including providing QA teams presentations and feedback.
QA & Product Manager
Appliconsultants
Aug 2016 - Feb 2017 (6 months)
Managed development and QA processes, ensuring high-quality deliverables. Utilized Aspice Standards for testing and verification, and created metrics for every phase of testing activities.
Team Lead Quality Assurance
Brictech
Oct 2015 - Apr 2016 (6 months)
Managed the QA automation team, ensuring effective implementation of testing processes. Utilized automation tools like Selenium and Postman.
Team Lead Quality Assurance
REI Systems
Sep 2014 - Aug 2015 (11 months)
Managed multiple projects developed on Drupal and Salesforce. Responsible for test strategy, test plans, and test execution.
Team Lead Quality Assurance
Xento System Pvt Ltd
Nov 2010 - Aug 2014 (3 years 9 months)
Managed testing of website portals, ensuring adherence to schedules and quality standards. Introduced and expanded the use of test management and execution tools.
Team Lead Software Testing
Sparsh BPO & IGS
Sep 2009 - Nov 2010 (1 year 2 months)
Managed testing of CRM applications, ensuring timely releases and high-quality deliverables. Built a new QA department from the ground up.
Team Lead Software Testing
DMCL (An Essel Group of Company)
Jun 2008 - Jul 2009 (1 year 1 month)
Responsible for test strategy, test plans, and test execution. Tested web-based applications and web games developed on Flash.
Software Testing Engineer
Sparsh BPO & IGS
Mar 2005 - Jun 2008 (3 years 3 months)
Created templates for test strategy, test plans, and test cases. Designed and executed comprehensive test plans for functional and system testing.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science degree, focusing on fundamental computer science principles. Gained knowledge in various aspects of computing.
Availability
Location
Authorized to work in
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