shiney dokka21
@shineydokka21
I turn business data into actionable insights using Python, Excel, and Tableau.
IndiaWhat I'm looking for
I've completed data analytics and data science simulations with BCG X, J.P. Morgan Chase & Co., and Deloitte Australia, solving customer churn, credit risk, and forensic analytics problems.
Using Python, Pandas, NumPy, Excel, and Tableau, I analyzed data, built dashboards, and developed a Random Forest churn model that achieved 50% recall. I translate findings into concise executive summaries and actionable business recommendations.
I also bring eight months of international voice, email, and chat support experience, with strong client communication, CRM management, and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Five S Digital Pvt. Ltd.
Dec 2024 - Jul 2025 (7 months)
Provided customer support to international clients through voice, email, and live chat, resolving issues within SLAs. Managed CRM records and consistently achieved productivity and quality targets.
Education
Degrees, certifications, and relevant coursework
Fatima PU College
Pre-University, Pre-University
Completed Pre-University (12th Grade) education at Fatima PU College in Hubli, Karnataka.
Women's Organisation English Medium High School
SSLC, SSLC
Completed SSLC (10th Grade) education at Women's Organisation English Medium High School in Hubli, Karnataka.
Availability
Location
IndiaAuthorized to work in
Job categories
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