Looking for a job

SHIFA ANJUM

@shifaanjum1

Team Lead at Indivillage Tech Solutions, coordinating data and quality operations and tracking performance with Excel reports and dashboards.

India

Message

What I'm looking for

I’m seeking a Team Lead, Data Analyst, Reporting/MIS Analyst, Data & Quality Analyst, or BI/Reporting role.

At Indivillage Tech Solutions, I lead and coordinate team members to meet daily operational, productivity, quality, and hour-based targets. I monitor performance through dashboards and reports, identify gaps, and support timely corrective action.

I create and maintain Excel-based reports for productivity, quality, daily volumes, and KPI/SLA tracking. I also perform quality checks and audits, identify process gaps, and support process-improvement actions.

I coordinate with vendors and internal teams to support work completion and operational updates, and train team members on workflows and quality standards. I’ve completed Level 1 Skills Assessment certificates in Tableau and Power BI, as well as Accenture’s Data Analytics Virtual Experience Program through Forage.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Data & Quality Operations

Current

Indivillage Tech Solutions

Sep 2022 - Present (4 years 1 month)

Lead and coordinate team members to achieve daily operational, productivity, quality, and hour-based targets. Monitor team performance through dashboards and reports, identify gaps, and drive corrective actions.