Sherin De silva

At Hatton National Bank PLC, I assist customers with banking inquiries, complaints, and service matters. I also support account opening and account management processes, including helping customers identify suitable banking products.

I handle banking documentation and customer information carefully, following required procedures. I also support the promotion and sale of banking products through cross-selling and up-selling to walk-in customers.

As an Intern at Hatton National Bank PLC, Colombo 10, I gained practical exposure to banking operations and customer service procedures while supporting branch activities and administrative tasks.

I'm currently completing a Postgraduate Diploma in Marketing at the Sri Lanka Institute of Marketing (SLIM). I'm seeking remote opportunities in data entry, virtual assistance, customer support, or other administrative roles.