Sherell Kendrick

I am a business professional with a Bachelor of Arts in Business Administration and a background in customer service, medical authorization, and patient scheduling. I combine attention to detail with strong communication to ensure processes meet clinical and administrative requirements.

In my current role as an Authorization Specialist / Scheduler, I communicate with providers to ensure requests meet ICD-10 and procedure code requirements, coordinate home-visit appointments, and verify patient eligibility and benefits. Previously, as a Site Lead (PSR III) at a major diagnostics company, I collected specimens, performed data entry and processing, and handled past-due invoices and payments while delivering error-free patient care.

As a Leasing Consultant, I managed applicant processing, marketing and internet advertising, resident retention events, and rent posting through Yardi, maintaining occupancy levels of 91%–98% and achieving 98% renewals. Earlier in my career as a Referral Coordinator, I reviewed referral details with patients, initiated authorization requests for outpatient and inpatient services, verified benefits, and scheduled procedures.

I am recognized as a decisive leader and team player who seeks roles where I can apply my authorization, scheduling, and customer-service strengths to improve operational efficiency and patient or customer experience.