Shelley Muntau

Managed a staff of 25 warehouse and field staff, monitored job processes, managed schedules, and provided training and employee development.

Developed and implemented scheduling and dispatch systems for a high-volume emergency restoration company across 3 branches in BC, including customer scheduling, booking trades, creating purchase orders, staff scheduling, and resource management. Created procedures to improve efficiency and communication, provided leadership to scheduling and field staff, developed relationships with trades, and c

Managed all aspects of a retail and installation flooring company, including creating administrative systems, bookkeeping, sales, providing quotes, A/R, A/P, assessment and valuation of damaged flooring for insurance claims, inventory, ordering, tracking shipments, and developing vendor relationships.

Provided administrative support services for busy professionals.

Supported project management teams, prepared job scopes and quotes, requested quotes from sub trades, tracked project costs, opened new jobs, managed electronic files, prepared and issued work orders, prepared project schedules, communicated with insurance adjusters, property managers, and homeowners, prepared sales reports, and issued project invoices.

Provided emergency medical care services in hospital and field settings, provided leadership and scene control management during multi-casualty incidents, worked as a team with police and fire, and advocated for patient well-being and safety.

Worked on an international diplomatic mission to bring adopted children from the Democratic Republic of Congo to Canada, drafting and editing briefing notes, organizing meetings with dignitaries, providing research, liaising with media, assisting with social media campaigns, and handling confidential documents.

Provided health and safety consultation services to clients in health care, manufacturing, and construction, developed comprehensive health and safety programs, manuals, and training materials, and delivered training programs in accordance with Worksafe BC standards.

Provided health and safety leadership and planning to a large multicultural workforce in 3 locations, developed and wrote health and safety policies and procedures, directed the Health and Safety Committee, developed and delivered training programs, administered disability management, and managed the company first aid program.

Provided administrative support including travel planning, daily agendas, conference planning, writing and editing briefing notes, correspondence tracking, liaising with Ministry officials, directing calls, file management, and ordering office equipment.

Completed Primary Care Paramedic training.

Grade: Honors Graduate

Completed Occupational Health and Safety Certificate with honors.

Completed Office Administration Certificate Program.

Completed Equestrian Facility Management and Canadian Equestrian Federation Coaching Certificate Level 1.