Shelby Schneider

Managed day-to-day office functions, including vendor coordination, IT support, maintenance, supply procurement, and event planning to ensure a smooth and efficient workplace. Assisted the bookkeeper with payroll, accounts payable/receivable, budgeting, and expense tracking; partnered with external accountants on taxes and financial planning.

Tripled the size of the office services department within six months through strategic client development and candidate placement. Built strong relationships with clients by providing tailored staffing strategies and consistent follow-up.

Conducted in-depth research and successfully implemented an HRIS system with BambooHR for a 13-member staff, transitioning from manual spreadsheets to a centralized platform, significantly enhancing workforce management and operational efficiency. Advised and guided a team of five managers on employee relations matters, helping navigate sensitive situations with clarity, compliance, and a people-f

Managed daily administrative tasks including phones, emails, chat inquiries, and walk-in support for a busy dog daycare facility. Delivered exceptional customer service that built trust and client loyalty.

Employed advanced symptom analysis techniques to accurately gauge the urgency of patients' appointments, ensuring timely and appropriate care for their beloved pets. Cultivated enduring relationships with pet owners by actively listening, empathizing, and providing tailored assistance to address their concerns effectively.

Managed schedules, communication, and operations for four creative executives, ensuring alignment and productivity. Led complex project coordination within the creative department, managing timelines, resources, and deliverables.

Obtained the SHRM-CP Certification, demonstrating expertise in human resources practices and principles. This certification validates a strong understanding of HR competencies and ethical guidelines.

Earned a Bachelor of Science in Business Management, gaining foundational knowledge in business operations and leadership. The program covered key areas such as organizational behavior, marketing, and finance.

Completed a Certificate in Entertainment Management, focusing on the unique aspects of managing within the entertainment industry. This program provided specialized skills relevant to event planning and media operations.

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. The curriculum provided a comprehensive understanding of various business functions.