Melissa Hernandez
@melissahernandez
Dedicated HR professional with over 10 years of experience.
What I'm looking for
I am a dedicated and experienced Human Resources professional with over 10 years of expertise in full-cycle recruitment, payroll administration, employee relations, and benefits coordination. I am known for streamlining processes, improving employee engagement, and implementing HR best practices. Being bilingual in English and Spanish, I possess strong organizational, multitasking, and communication skills that enhance my ability to connect with diverse teams.
In my current role as Office Manager and Human Resource Manager at Sierra Aviation Group, I manage full-cycle recruitment and onboarding for multiple locations, supporting over 600 employees. I have successfully implemented a new electronic timekeeping system across eight locations and have been responsible for processing semi-monthly payroll and administering benefits. My commitment to creating a paperless environment has led to the design and maintenance of a digital HR filing system, which has significantly improved efficiency in our operations.
Throughout my career, I have demonstrated my ability to serve as a liaison between employees and leadership, resolving workplace issues and ensuring compliance with policies. I have also conducted accident investigations for Workers’ Compensation and maintained safety documentation, showcasing my dedication to employee welfare and organizational integrity.
Experience
Work history, roles, and key accomplishments
Office Manager / Human Resource Manager
Sierra Aviation Group
Sep 2015 - Present (9 years 10 months)
Managed full-cycle recruitment and onboarding for over 600 employees across multiple locations, implementing a new electronic timekeeping system. Processed semi-monthly payroll, administered benefits, and designed a digital HR filing system to achieve a paperless environment. Served as a liaison between employees and leadership, resolving workplace issues, conducting accident investigations, and g
Receptionist / Administrative Assistant
Dr. Phoung Medical Office
Jan 2014 - Sep 2015 (1 year 8 months)
Managed front office operations, including scheduling, patient intake, and insurance verification, while coordinating tests and procedures. Maintained patient charts, collected co-pays, and provided bilingual support to diverse patients. Ensured HIPAA compliance and maintained a clean, organized front desk environment.
Customer Service Representative
Carlisle Tire & Wheel
Mar 2003 - Sep 2011 (8 years 6 months)
Supported the sales team by processing orders, managing customer follow-ups, and handling account management. Conducted market research and prepared weekly sales reports for management. Trained new customer service team members and assisted with system implementations, fostering repeat business through excellent client support.
Administrative Assistant
Mossberg Industries
Jun 2001 - Dec 2002 (1 year 6 months)
Provided comprehensive administrative support, including scheduling, document preparation, and travel coordination. Supported HR functions such as payroll, accounts payable/receivable, and personnel file management. Acted as a central point of contact between departments to resolve operational issues efficiently.
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Melissa hasn't added their education
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