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Melissa Hernandez

@melissahernandez

Dedicated HR professional with over 10 years of experience.

United States
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What I'm looking for

I am looking for a dynamic team where I can contribute my HR expertise and leadership skills.

I am a dedicated and experienced Human Resources professional with over 10 years of expertise in full-cycle recruitment, payroll administration, employee relations, and benefits coordination. I am known for streamlining processes, improving employee engagement, and implementing HR best practices. Being bilingual in English and Spanish, I possess strong organizational, multitasking, and communication skills that enhance my ability to connect with diverse teams.

In my current role as Office Manager and Human Resource Manager at Sierra Aviation Group, I manage full-cycle recruitment and onboarding for multiple locations, supporting over 600 employees. I have successfully implemented a new electronic timekeeping system across eight locations and have been responsible for processing semi-monthly payroll and administering benefits. My commitment to creating a paperless environment has led to the design and maintenance of a digital HR filing system, which has significantly improved efficiency in our operations.

Throughout my career, I have demonstrated my ability to serve as a liaison between employees and leadership, resolving workplace issues and ensuring compliance with policies. I have also conducted accident investigations for Workers’ Compensation and maintained safety documentation, showcasing my dedication to employee welfare and organizational integrity.

Experience

Work history, roles, and key accomplishments

SG
Current

Office Manager / Human Resource Manager

Sierra Aviation Group

Sep 2015 - Present (9 years 10 months)

Managed full-cycle recruitment and onboarding for over 600 employees across multiple locations, implementing a new electronic timekeeping system. Processed semi-monthly payroll, administered benefits, and designed a digital HR filing system to achieve a paperless environment. Served as a liaison between employees and leadership, resolving workplace issues, conducting accident investigations, and g

DO

Receptionist / Administrative Assistant

Dr. Phoung Medical Office

Jan 2014 - Sep 2015 (1 year 8 months)

Managed front office operations, including scheduling, patient intake, and insurance verification, while coordinating tests and procedures. Maintained patient charts, collected co-pays, and provided bilingual support to diverse patients. Ensured HIPAA compliance and maintained a clean, organized front desk environment.

CW

Customer Service Representative

Carlisle Tire & Wheel

Mar 2003 - Sep 2011 (8 years 6 months)

Supported the sales team by processing orders, managing customer follow-ups, and handling account management. Conducted market research and prepared weekly sales reports for management. Trained new customer service team members and assisted with system implementations, fostering repeat business through excellent client support.

MI

Administrative Assistant

Mossberg Industries

Jun 2001 - Dec 2002 (1 year 6 months)

Provided comprehensive administrative support, including scheduling, document preparation, and travel coordination. Supported HR functions such as payroll, accounts payable/receivable, and personnel file management. Acted as a central point of contact between departments to resolve operational issues efficiently.

Education

Degrees, certifications, and relevant coursework

Melissa hasn't added their education

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Melissa Hernandez - Office Manager / Human Resource Manager - Sierra Aviation Group | Himalayas