Open to opportunities

Sheila Mae Leyson

@sheilamaeleyson

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Data analyst with strong analytical skills and experience in data analysis.

Zimbabwe

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What I'm looking for

I seek a role that allows me to leverage my analytical skills in a supportive environment that fosters growth and innovation.

I am a dedicated data analyst with over five years of experience at Fujitsu Weserv System International Incorporated. My role involves collecting and analyzing data to provide valuable insights that aid in decision-making. I manage databases, troubleshoot issues, and optimize performance, ensuring that the data I work with is accurate and actionable.

Throughout my career, I have leveraged statistical tools to analyze data, identify patterns, and generate reports that present findings clearly to stakeholders. My previous roles, including administrative positions and internships in customer service, have equipped me with strong communication skills and the ability to engage effectively with clients and colleagues alike.

I am passionate about contributing to the success of a growing company and continuously improving my skills in data analysis. I am eager to be part of an established institution that values professional development and innovation.

Experience

Work history, roles, and key accomplishments

Data Analyst

Fujitsu Weserv System International Incorporated

Dec 2019 - Apr 2025 (5 years 4 months)

Responsible for collecting and analyzing data to provide valuable insights. Managed databases, troubleshooted issues, and optimized performance. Generated reports and presented findings to aid decision-making.

Data Analysis Database Management Performance Optimization Reporting Microsoft Office

Power System-Admin Assistant

Monark Equipment Corporation

May 2019 - Dec 2019 (7 months)

Processed operator's contracts and checked Statement of Expense from the Sales Department. Handled Air Ticket Requests and managed Advance Travel expenses from the MPS Department. Provided polite and professional communication by answering phone calls, emails, and online inquiries.

Expense Management Travel Coordination Communication Customer Service

Admin Staff

City Mayor's Office

Apr 2018 - Mar 2019 (11 months)

Assigned as Office Staff in Mandaue City Mayor’s Office under the NRA Department, handling clerical functions and directives. Focused on customer and client engagements. Managed calendar schedules for meetings and maintained the social media page.

Customer Engagement Calendar Management Social Media Management Office Management

Service Crew

Bayfront Hotel

Jun 2017 - Oct 2017 (4 months)

Assigned to CaféBreeze as service crew, providing answers to customer queries regarding restaurant services and offers. Ensured customer satisfaction by addressing concerns effectively.

Customer Service Hospitality Communication

Assistant Coordinator

Cebu City Marriott Hotel

Apr 2016 - May 2016 (1 month)

Assigned to the Housekeeping department as an assistant coordinator. Served as the point of contact for client inquiries and concerns, coordinating with internal staff for assignment and scheduling.

Coordination Scheduling Communication Problem Solving

Customer Service Representative

AEGIS People Support

May 2009 - Present (16 years 2 months)

Assigned to the Teleflora account, handling customer concerns, follow-ups, and providing recommendations. Ensured customer satisfaction by offering suitable product suggestions.

Customer Service Communication Telemarketing

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology-University

Bachelor of Science, Hotel and Restaurant Management

Completed a comprehensive program focusing on the operational and managerial aspects of the hospitality industry. Gained knowledge in hotel administration, restaurant management, and customer service principles.