At Riyad Bank, I own business and system requirements across credit, debit, and prepaid card lifecycles, from issuance and activation through authorization, settlement, and disputes.
Previously at SAB and Banque Saudi Fransi, I led digital banking change delivery and CRM product ownership. I cut sales-lead turnaround time by 20%, reduced manual CRM processes by 30%, and delivered CRM–Unica integration testing with a 95% first-pass success rate.
I bring a foundation in performance and quality engineering from Digitify, Kualitatem, and i2c, including card-processing platforms. I work across Product, Technology, Compliance, and mada, Visa, and Mastercard partners to deliver traceable, SAMA-aligned change.
