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Hema Chandrasekaran

@hemachandrasekaran

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QA Lead and Product Owner focused on exceptional user satisfaction.

Saudi Arabia

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What I'm looking for

I am seeking a role that allows me to leverage my QA expertise and leadership skills in a dynamic environment, focusing on user satisfaction and continuous improvement.

I am a dedicated QA Lead and Product Owner with over 16 years of experience in the technology sector, specializing in enhancing user satisfaction through rigorous testing and agile methodologies. My journey began at Cognizant Technology Solutions, where I honed my skills as a Functional and Automation Tester, developing comprehensive test strategies that ensured product quality and stability.

At Verizon India, I transitioned into a Product Owner role, leading digital transformation initiatives and managing a team of 15 QA professionals. I excel in requirements analysis and customer experience, leveraging analytics tools like Glassbox and Medallia to identify user friction points and prioritize feature development. My commitment to continuous improvement and stakeholder collaboration has driven successful product launches and enhanced user experiences across various channels.

Experience

Work history, roles, and key accomplishments

Product Owner

Verizon India Pvt Ltd

Dec 2017 - Jan 2024 (6 years 1 month)

As a Product Owner, I focused on digital transformation by analyzing user journeys, identifying gaps, and promoting integrated troubleshooting methods. I conducted journey audits, leveraged analytics to prioritize feature development, and transformed customer feedback into actionable items to enhance user satisfaction.

Product Management Agile Methodology Stakeholder Management User Experience Digital Transformation Customer Feedback Analysis Scrum Master

QA Lead

Verizon India Pvt Ltd

Nov 2012 - Dec 2017 (5 years 1 month)

Led a team of 15 QA members, developing and implementing QA strategies, test plans, and automation frameworks. Collaborated with cross-functional teams to ensure alignment of testing activities with project goals while monitoring QA metrics and ensuring compliance with industry standards.

Quality Assurance Team Management Test Automation Process Improvement Agile Methodology Test Planning User Experience

Functional & Automation Tester

Cognizant Technology Solutions

Mar 2007 - Jun 2012 (5 years 3 months)

Analyzed requirements to develop comprehensive test strategies, designed and executed manual test cases, and maintained automated test scripts. Conducted regression testing and utilized SQL for backend data validation, generating reports on test coverage and quality status.