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Sheeza Khalid

@sheezakhalid

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Quality assurance specialist focused on digital media, compliance, and improving content accuracy.

Pakistan

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What I'm looking for

I seek remote or hybrid roles in digital media QA or customer-facing support where I can apply structured evaluation, improve content accuracy, and optimize workflows.

I am a quality assurance specialist with experience evaluating video and digital media against compliance criteria, reducing revision cycles, and maintaining editorial consistency in high-volume production workflows. I have a background in customer-facing digital support, handling high-volume communications, structured issue resolution, and maintaining performance benchmarks.

With a BBA focused on Supply Chain Management, I apply process optimization and operational efficiency principles to QA workflows, using CRM and collaboration tools to deliver timely, accurate results. I prioritize clear, actionable feedback, adherence to content policies, and continuous improvement to boost output accuracy and client satisfaction.

Experience

Work history, roles, and key accomplishments

Quality Assurance Manager

VideosGeeks

Jan 2025 - Jan 2026 (1 year)

Conducted structured evaluations of video and digital media using defined compliance criteria and quality benchmarks, reducing revision cycles and improving output accuracy. Delivered performance-scored feedback to enhance editorial consistency across high-volume workflows.

Content Auditing Quality Control Compliance Review Frame.Io Capcut Workflow Management

Customer Service Representative

WordScene

Jul 2025 - Dec 2025 (5 months)

Managed high-volume digital communications, resolved customer issues using structured problem-solving, and maintained service quality and performance benchmarks in a fast-paced environment.

Customer Support CRM Benchmarking Written Communication Trello Google Workspace

Education

Degrees, certifications, and relevant coursework

University of Central Punjab

Bachelor of Business Administration, Supply Chain Management

2020 - 2024

Completed a Bachelor of Business Administration with a major in Supply Chain Management, focusing on process optimization and risk mitigation; thesis evaluated operational bottlenecks and proposed system improvements.