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Sheetal Chandy

@sheetalchandy

People Operations leader at OrdwayLabsInc. who supported workforce transitions from 10 to 58 employees and built scalable HR processes.

India

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At OrdwayLabsInc., I managed People Operations through organizational downsizing and subsequent growth, supporting a workforce transition from 10 to 58 employees while building scalable HR processes.

I also established structured hiring and onboarding workflows for India operations and standardized employee lifecycle processes, from leave management to remote work and employee transitions.

At CJDarclLogisticsLtd., I supported technology adoption and workforce alignment for operational systems across approximately 200 employees. I coordinated performance dashboard implementation and managed a three-person team supporting ticket management and system adoption.

At SpacewoodFurnishersPvt. Ltd., I set up a structured customer care and ticket management function using Zoho Desk, moving complaint handling to a process-led workflow. Earlier, I established foundational HR and administrative processes at Unicorn Safety Systems.

Experience

Work history, roles, and key accomplishments

Current

Sr. Manager – People Operations

Current

OrdwayLabs Inc.

Jun 2022 - Present (4 years 4 months)

Lead People Operations and India workforce management for a remote-first SaaS organization, overseeing organizational restructuring, employee lifecycle operations, talent acquisition, and operational process development across India, US, and Canada.

People Operations Workforce Management organizational restructuring Employee Lifecycle Management Talent Acquisition Onboarding HR Policy Remote Workforce Management Employee Engagement Stakeholder Management

Operations Manager

WelderCare Pvt. Ltd.

Oct 2021 - May 2022 (7 months)

Managed operational coordination, process optimization initiatives, and cross-functional collaboration to improve operational efficiency and organizational performance.

Operations Management Process Improvement Workflow Optimization Cross Functional Collaboration

Executive Assistant to President – North Zone & CTO

CJ Darcl Logistics Ltd.

Jan 2020 - Oct 2020 (9 months)

Supported the President – North Zone and CTO in driving technology adoption, workforce enablement, operational transformation, and performance management initiatives across the North Zone operations of a large logistics organization.

Digital Transformation Change Management Performance Management Dashboard Development Training Stakeholder Management Team Management

HR Manager & Executive Assistant – North Division

Spacewood Furnishers Pvt. Ltd.

Oct 2018 - Jan 2020 (1 year 3 months)

Managed recruitment operations, executive coordination, customer service process transformation, and operational support initiatives for the North Division of a modular furniture business.

Recruitment Talent Acquisition Zoho Desk Customer Service Operations Process Design Escalation Management

HR Operations Manager

Intalia

Dec 2014 - Mar 2018 (3 years 3 months)

Managed HR operations, administration, employee coordination, recruitment support, and workforce management activities in a growing business environment.

HR Operations Recruitment coordination Onboarding Attendance Management Employee Engagement Administration

Admin/HR Officer

Unicorn Safety Systems

Nov 2007 - Mar 2010 (2 years 4 months)

Managed administration, HR setup, recruitment, policy implementation, vendor coordination, and operational support functions for a startup business environment.

HR Administration Recruitment Policy Implementation Vendor coordination Start Up Operations