Open to opportunities

Sheeran User

@sheeran

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Detail-oriented Virtual Assistant with 4 years of diverse experience.

Kenya

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What I'm looking for

I seek a role that fosters growth, values collaboration, and allows me to optimize workflows.

I am a highly motivated Virtual Assistant with over four years of experience providing administrative and business support across various industries. My expertise lies in managing calendars, client communications, social media management, content creation, data entry, and project coordination. I am known for my exceptional organizational skills and time management, which enable me to streamline processes and improve business operations effectively.

Throughout my career, I have had the privilege of working with companies like GreenTech Innovations and Palace Interiors, where I honed my skills in client liaison and social media strategy. My role as a Backend Developer allowed me to develop solutions that increased system efficiency by 20%. I am passionate about helping entrepreneurs optimize their workflow and am committed to delivering high-quality results that drive business success.

Experience

Work history, roles, and key accomplishments

Client Communications & CRM Management

Velocity Marketing Agency

Feb 2023 - Present (2 years 5 months)

Managed the agency's CRM system (Salesforce), keeping client data up to date and tracking project milestones. Drafted ad copy and blog posts, which contributed to a 30% increase in website traffic for client accounts.

CRM Management Salesforce Client Communication Content Creation Market Research

Backend Developer

Restruct

Jul 2022 - Present (3 years)

Developed a backend solution to increase system efficiency by 20%, resulting in faster completion of projects. Maintained and monitored backend services and databases to ensure optimal performance.

Backend Development Optimization Version Control

Social Media Manager & Client Liaison

Palace Interiors

Apr 2021 - Present (4 years 3 months)

Managed social media strategy and handled client communications, ensuring timely and personalized responses. Curated and scheduled social media content using Hootsuite, increasing engagement by 25%.

Social Media Management Client Communication Content Creation Hootsuite Customer Satisfaction

Administrative Assistant

GreenTech Innovations

Feb 2020 - Present (5 years 5 months)

Managed executive calendars, scheduled meetings, and coordinated team communications to ensure efficient use of time. Conducted detailed market research on emerging green technologies, creating reports that helped the company stay competitive.

Calendar Management Market Research Data Entry Travel Coordination

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

BSc. Business Information Technology, Business Information Technology

Studied Business Information Technology at Mount Kenya University. This program provided a strong foundation in both business principles and information technology, preparing me for roles that bridge the gap between technology and business operations.

Coursera

Certification, Data Science

Completed the IBM Data Science specialization on Coursera. This program covered key data science concepts, tools, and techniques, including data analysis, machine learning, and data visualization.

Coursera

Certification, Data Analytics

Completed the Google Data Analytics certification on Coursera. This program focused on data cleaning, analysis, and visualization, equipping me with practical skills for data-driven decision-making.

Cisco

Certification, Ethical Hacking

Completed the Ethical Hacker certification from Cisco. This certification provided knowledge and skills in ethical hacking techniques and cybersecurity best practices.

Cisco

Certification, Cybersecurity Analysis

Completed the Cybersecurity Analyst certification from Cisco. This program focused on analyzing and responding to cybersecurity threats, enhancing my understanding of network security.

Cisco

Certification, Endpoint Security

Completed the Endpoint Security certification from Cisco. This certification covered the principles and practices of securing endpoints within a network.

Cisco

Certification, Cyber Threat Management

Completed the Cyber Threat Management certification from Cisco. This program focused on managing and mitigating cyber threats, providing insights into threat intelligence and response strategies.

Cisco

Certification, Network Defense

Completed the Network Defense certification from Cisco. This certification provided knowledge in defending networks against various cyberattacks and ensuring network integrity.

Coursera

Specialization, AI and Machine Learning

Completed the AI and Machine Learning Specialization on Coursera. This specialization provided a deep dive into artificial intelligence and machine learning concepts, algorithms, and applications.

Alison

Certification, Virtual Assistant

Completed the Virtual Assistant certification on Alison. This program equipped me with essential skills for providing administrative and business support as a virtual assistant.