Shea Nikkel

Own and manage day-to-day operations of a retail shipping and business services store, providing shipping solutions through UPS, FedEx, and USPS. Manage financial records, vendor relationships, inventory, and purchasing, and implement new revenue streams.

Promoted available resources and services, conducted health screenings and assessments to evaluate community health needs, and planned outings for socialization.

Managed Outlook calendar and scheduled meetings for over 12 supervisors within the Technology department. Responsible for onboarding contracted employees, including desk assignment, software training, and access to necessary calendars.

Engaged with customers to build rapport and lasting relationships, managing over 50 calls per day. Helped customers locate products and checked store systems for merchandise at other sites, and prepared merchandise for the sales floor.

Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity. Established workflow processes, monitored daily productivity, and supervised incoming calls, dispatching accordingly.

Bachelor of Science in Health Administration from the University of Phoenix, completed from 2012 to 2015.