Shayla Gomez
@shaylagomez
AI implementation and adoption consultant turning enterprise analytics into sustained behavior change at scale.
United StatesWhat I'm looking for
I’m an AI Implementation and Adoption Consultant with 6+ years diagnosing why enterprise teams fail to adopt complex technology platforms—and building the systems that fix it. My core expertise sits at the intersection of behavioral analytics and change management, using data to identify where adoption breaks down and then designing enablement frameworks, playbooks, and training that drive sustained behavior change at scale.
Today, through Metric Bloom, I design and deploy AI-augmented workflows for early-stage clients using Claude, Zapier, and Notion—automating insight delivery and improving output consistency. I advise on AI adoption strategy by mapping tools to real business problems, sequencing implementations to minimize disruption, and building internal habits so teams actually use what’s deployed.
Previously at Glassbox, I owned platform adoption for 15 enterprise accounts and built enterprise adoption playbooks that became the global standard—documenting the discovery-to-adoption workflow, identifying failure points, and codifying interventions that convert resistant teams into active users. I also scaled adoption programs for 200+ enterprise users, applying behavioral data methodology to uncover adoption failures invisible to conventional analysis and driving double-digit improvement in business outcomes.
I’ve supported enterprise platform transitions as well, including at JetBlue and Alaska Airlines—delivering executive briefings, auditing implementation readiness, and rebuilding onboarding programs to compress time-to-adoption and sustain usage after training.
Experience
Work history, roles, and key accomplishments
AI Implementation Consultant
Metric Bloom
Jan 2025 - Present (1 year 5 months)
Designed and deployed AI-augmented workflows for early-stage clients using Claude, Zapier, and Notion to automate insight delivery and reduce manual effort. Advised on AI adoption strategy and delivered structured enablement programs to drive sustained behavior change.
Diagnosed and resolved platform adoption failures across mobile app and booking product teams by identifying root causes of non-adoption and rebuilding enablement programs. Led post-merger technology integration for Hawaiian Airlines to maintain adoption continuity during organizational transition.
Customer Experience Manager
Glassbox
Jan 2024 - May 2025 (1 year 4 months)
Owned platform adoption for 15 enterprise accounts by designing account-specific implementation roadmaps and behavioral change enablement strategies. Built enterprise adoption playbooks that became the global standard and grew a global FSI account from $900K to $2.3M ARR.
Business Insights Manager
Glassbox
Mar 2022 - Jan 2024 (1 year 10 months)
Scaled adoption programs for 200+ enterprise users at a major North American telecom by building training curriculum and behavior change infrastructure from scratch. Applied behavioral data methodology to diagnose adoption failures and drove double-digit improvements for a top North American financial institution.
Delivered weekly executive briefings to the CEO by synthesizing platform data into board-level narratives guiding technology investment under zero-error-margin requirements. Led enterprise platform implementation by auditing architecture, mapping to new systems, and managing cross-functional adoption.
Integrated behavioral analytics with customer survey signals to produce cross-channel insight analysis and maintain reliability through rapid technology changes during COVID-19. Supported digital customer analytics efforts to ensure consistent, actionable measurement across channels.
Education
Degrees, certifications, and relevant coursework
European University
Master in Strategic Sales and Commercial Management, Strategic Sales and Commercial Management
Master in Strategic Sales and Commercial Management at European University with expected completion in May 2026.
University of Houston, C.T. Bauer College of Business
BBA in Marketing, Marketing
BBA in Marketing from the University of Houston, C.T. Bauer College of Business, completed in May 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Shayla?
You can contact Shayla and 90k+ other talented remote workers on Himalayas.
Message ShaylaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
