At USAA, I lead forward-deployed engineering for enterprise AI deployment, from use-case prioritization and platform architecture to production implementation. I’m architecting an agentic workflow orchestration layer that connects enterprise applications, data sources, AI tools, and operational systems.
At United Airlines, I architected an AI-enabled crew operations platform and delivered the CrewControl Operations capability in under 10 weeks, eliminating a six-figure annual vendor dependency. I also developed an AI-driven validation framework using Kiro that reduced application testing and validation effort by approximately 50%.
At Verizon, I built a Generative AI support assistant with AWS Bedrock, Anthropic Claude, and Amazon OpenSearch, improving knowledge-retrieval speed by approximately 50%. I also delivered a natural-language analytics assistant and helped reduce SDLC and operational costs by more than 20% through standardized Generative AI tooling and workflow automation.
Earlier, at Abbott Laboratories, I led modernization of healthcare platforms into Azure-based microservices and built IoT ingestion pipelines for cardiac telemetry analytics. At USAA’s Digital Claims Innovation work, I generated nine patent-pending AI and analytics innovations that contributed to approximately 30% improvement in operational efficiency.

