Shavez Khan
@shavezkhan
I am an EDI and SAP support analyst delivering efficient issue resolution and process improvements.
IndiaWhat I'm looking for
I am an experienced EDI and SAP-focused support analyst with hands-on experience at HCLTech providing L1.5 support and EDI consultancy. I monitor IBM Sterling, manage AS2 communications, reprocess SAP IDocs, and resolve complex inbound/outbound discrepancies to maintain seamless data flow.
I bridge L1 and L2 teams to deliver timely resolutions, update knowledge bases, and recommend process improvements that reduce ticket volume and downtime. I hold a SAP Datasphere certificate and bring practical skills in ServiceNow, Ivanti, Oracle 12c, Python, and Django to drive operational efficiency.
Experience
Work history, roles, and key accomplishments
HCEDI Consultant
HCLTech
Jan 2024 - Present (1 year 8 months)
Monitor and resolve EDI processes on IBM Sterling, addressing AS2 communication issues, translation errors, and compliance violations to maintain seamless document flow. Diagnose and reprocess SAP IDocs, resolve customer EDI/SAP inquiries, and improve system efficiency.
HCL1.5 Support/Service Desk Analyst
HCLTech
Jan 2023 - Jan 2024 (1 year)
Provided advanced L1.5 technical support by diagnosing and resolving moderately complex hardware, software, and network issues to minimize downtime and improve customer satisfaction. Acted as liaison to L2 with detailed escalations, updated knowledge base entries, and recommended process improvements to reduce ticket volume.
Education
Degrees, certifications, and relevant coursework
AUAPJ Abdul Kalam Technical University
Bachelor of Technology, Computer Science
2018 - 2022
Completed a Bachelor of Technology in Computer Science at APJ Abdul Kalam Technical University from January 2018 to May 2022.
MD Shukla Inter College
Intermediate, Higher Secondary
2017 - 2018
Completed Intermediate (Higher Secondary) at MD Shukla Inter College, Lucknow from January 2017 to April 2018.
C.D.S.N Inter College
High School, Secondary Education
2015 - 2016
Completed High School at C.D.S.N Inter College from January 2015 to May 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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