I’m looking for a fully remote role in social media, community, content, brand or reputation, or customer success. Full-time or contract. I do my best work at companies that care about how customers actually experience the brand, where I can own a channel or a book of clients and build the systems around it.
Looking for a job
Shaun Strom
@shaunstrom
Social media and online reputation manager. Led social and reputation work for 300+ clients at NetReputation.
United StatesWhat I'm looking for
At NetReputation, I directed online reputation management and social media optimization for 300+ concurrent clients. I built the service line’s fulfillment framework, wrote SEO-focused content, and created an AI-powered bio generator used across the team.
At Pineapple Products, I led a team of three running brand reputation across the company’s brands, including social content, review management, and customer feedback. That work raised online review scores 35% across major platforms in four months, grew social engagement 40%, and cut customer complaints 25%.
Now, as a self-employed consultant, I help small businesses and professionals with social media strategy, content calendars, Google Business Profile optimization, and review responses. I’m looking for remote roles in social media management, community management, content, brand or reputation, and customer or client success.
Experience
Work history, roles, and key accomplishments
SE
Current
Online Reputation & Social Media Consultant
Self-employed
Oct 2026 - Present (0 months)
Provides social media strategy, content calendars, Google Business Profile optimization, and review responses for small businesses and professionals.
Reputation Fulfillment Manager
NetReputation
May 2024 - Jul 2026 (2 years 2 months)
Directed online reputation management and social media optimization for 300+ concurrent clients, leading a hybrid team and building the fulfillment framework. Launched new service tiers and an AI-powered bio generator.
PP
Brand Reputation Manager
Pineapple Products
Jan 2023 - May 2024 (1 year 4 months)
Led a team of three managing brand reputation, social content, review management, and customer feedback. Raised online review scores by 35% and grew social engagement by 40%.
PP
Brand Reputation Coordinator
Pineapple Products
Apr 2022 - Jan 2023 (9 months)
Managed review responses on Trustpilot, Google Business Profile, and Yelp, and built a review-monitoring system that generated 100+ reviews in six months.
PP
Customer Service Representative
Pineapple Products
Mar 2021 - Apr 2022 (1 year 1 month)
Handled 30+ inbound inquiries daily via phone and Zendesk, achieving the highest ticket-closure rate on the team. Streamlined processes for refunds, cancellations, and account changes.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Human Resource Management
Grade: 4.0 GPA
Activities and societies: President's List
Earned a Bachelor of Arts in Human Resource Management with a 4.0 GPA and President's List honors.
HubSpot Academy
Global Social Media Marketing, Social Media Marketing
Completed the Global Social Media Marketing certification from HubSpot Academy.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
70k-95k USD
Social media
Job categories
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