At Intuit, I led architecture and development of a production Agentic AI platform serving 10M+ QuickBooks users, with LangGraph orchestration and a skill-based runtime. I owned LLMOps and governance, cutting failed runs by more than 35% and on-call time by more than 40%.
At Turing, I led delivery of a multi-agent platform and mentored four AI engineers. I designed Graph-RAG combining Neo4j knowledge graph queries with vector search, reducing Average Handling Time by more than 40%.
I also architected the knowledge graph and ontology layer and built an LLM evaluation framework with a five-dimension prompt-quality rubric. I integrated several model providers behind a single routing layer for enterprise systems.
At Tata Consultancy Services (TCS), I delivered ML and NLP solutions for a pharma-retail healthcare client, including models served through REST APIs and semantic retrieval over unstructured text. At SAPIENS, I built PeopleGPT, an NLP chatbot with knowledge-graph-backed context retrieval, and a privacy-preserving identity matcher.
