Shashi Bhushan Kumar

Managed a government project for customization of APT 2.0 Portal and ensured all features and functionalities worked as per requirements. Analysed India Post complaints and top parcel customers, creating dashboards for data visualisation using Tableau and Power BI.

Performed manual functional testing of web and mobile applications for warehouse operations, including gate pass entry, transfer request, goods received, and goods issued. Coordinated with developers to customise applications for warehouse inward and outward processes and visited client sites for UAT.

Managed end-to-end IT projects for web application development using WordPress CMS and Basecamp, following PLC, Agile, Scrum, and SDLC. Assigned tasks to designers, developers, and QA, and reviewed websites and performed manual functional testing.

Communicated with Vi customers and resolved their concerns and issues related to telecom services. Retained potential customers and raised requests in the CRM against their concerns and issues.

Managed retail operations including product display and briefing the sales team to achieve daily targets through upselling and cross-selling. Promoted the company brand locally through BTL activities with the sales team.

Pursued an MBA with specializations in Marketing and Human Resources.

Earned a Bachelor of Technology in Electronics and Communication Engineering.