Hayat Ali
@hayatali
I reconcile high-volume payments, resolve settlement exceptions, and strengthen financial operations controls.
IndiaWhat I'm looking for
At Bank of America, I manage high-volume payment, billing, reconciliation, and settlement operations while ensuring SLA, regulatory, and control requirements are met. I serve as an escalation point for complex payment exceptions, support UAT and process standardization, and train and onboard team members.
Previously, I owned the end-to-end OTC brokerage payable reconciliation and settlement lifecycle, maintained SWIFT-based payment instructions, and coordinated with finance, trading, and front-office teams to resolve discrepancies under tight deadlines. I've maintained zero broker escalations across my handled portfolio, cleared aged backlogs, delivered record-high invoice and payment volumes, and earned promotions and performance awards for accuracy and operational excellence.
Experience
Work history, roles, and key accomplishments
Supports delivery quality and accuracy across a high-volume payment and billing operations team, ensuring transactions are processed and reconciled in line with SLA and regulatory requirements. Acts as escalation point for complex payment and exception issues, partners with management on UAT testing and process standardization, and leads training and onboarding for new team members.
Owned end-to-end reconciliation and payment settlement lifecycle, including validation, controls, and timely execution across high-volume regulated financial operations. Set up and maintained payment/settlement instructions involving SWIFT-based payment routing, coordinated with stakeholders to resolve discrepancies, and drove process improvements and UAT testing.
Performed reconciliation of mortgage accounts ensuring 100% accuracy and adherence to internal controls. Processed and verified account updates, generated and validated account statements, and conducted periodic reviews to identify and correct discrepancies.
Education
Degrees, certifications, and relevant coursework
Jain (Deemed-to-be) University
Master of Business Administration, Banking and Finance
2021 - 2023
Pursued an MBA in Banking and Finance, gaining advanced knowledge in financial management and banking operations.
Arka Jain University
Bachelor of Business Administration, Business Administration
2017 - 2020
Completed a Bachelor in Business Administration, building a strong foundation in business principles and management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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