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Sharif Hossain

@sharifhossain

Customer service & social media specialist skilled in support, ads, and communication—helping brands grow with care & strategy

Bangladesh

Message

What I'm looking for

I’m looking for a beginner-level position in Social Media Marketing where I can apply my creativity and grow my digital marketing skills. I’m also interested in learning more about SEO and gaining experience in customer service to build a well-rounded professional profile.

Customer service and social media ad specialist focused on communication, problem-solving, and helping businesses grow online.

Experience

Work history, roles, and key accomplishments

Current

Mental Health Billing Associate

Current

Wellnite Medical Group

Sep 2022 - Present (3 years 3 months)

Experienced in using Claim MD, Office Ally, Availity, Airtable, IntakeQ, pVerify, and Stripe. Skilled in sending and tracking claims, verifying patient eligibility, and contacting insurance providers for claim status and non-payment follow-ups. Detail-oriented and efficient in managing medical billing workflows.

Medical Billing Customer Service

Online Chat Support

BitDice (Online Casino)

Nov 2021 - Aug 2022 (9 months)

Experienced in live chat support using Intercom, handling new player inquiries, and offering deposit promotions. Skilled in escalating payment, deposit, and technical issues to second-line support while maintaining coordination between finance and technical teams.

Customer Interaction Via Telephone And Online Chat

Marketing and Sales Executive

iCU Events International Limited

Apr 2017 - Sep 2018 (1 year 5 months)

Experienced in event sponsorship and delegate sales with 60–70 daily cold calls. Skilled in market research, proposal creation, and lead generation via LinkedIn. Proficient in MS Word, Excel, and email marketing (100+ emails daily). Organized events and ran marketing campaigns on Facebook, Twitter, and LinkedIn.

Cold Calling Sales Social Media Marketing

Education

Degrees, certifications, and relevant coursework

Europa-Universität Flensburg

Master of Science & Master of Arts Dual Degree, : European Studies / International Marketing Management

2012 - 2016

Grade: 2.8

Holding dual Master’s degrees through a double degree program in European Studies (MA) from Europa-Universität Flensburg and International Marketing Management from the University of Southern Denmark, Sønderborg — combining expertise in policy, business, and international marketing.

Uttara University

Bachelor of Business Administration, Major in Human Resource Management, Minor in Marketing

2007 - 2011

Grade: 3.4

Earned a Bachelor of Business Administration with a major in Human Resource Management and a minor in Marketing, gaining strong foundations in people management, organizational behavior, and marketing strategy to support effective business operations and growth.