Open to opportunities

Shantanu Kumar

@shantanukumar

Message

I build enterprise Salesforce and AI solutions using LLMs, RAG, and integrations.

India

Message

What I'm looking for

I'm looking to build production-grade AI and agentic systems that integrate LLMs, enterprise data, governance, and real business logic, while applying my Salesforce architecture and integration experience.

At IDFC FIRST Bank, I developed an AI-powered banker dashboard using LLMs and RAG to support sales while delivering Salesforce automation flows and REST integrations in a high-compliance banking environment.

I've spent 9+ years building enterprise Salesforce solutions across IDFC FIRST Bank, InnoWave, Salesforce, and Accenture. My work spans Salesforce architecture, data migration, API integrations, Apex, Flow, security models, and agentic AI, backed by 11 Salesforce certifications including Application Architect and Agentforce Specialist.

Experience

Work history, roles, and key accomplishments

Current

Senior Developer

Current

IDFC FIRST Bank

Jan 2022 - Present (4 years 7 months)

• Developed an AI-powered banker dashboard utilising LLMs and RAG to support sales.
• Architected and delivered enterprise Salesforce solutions, including automation flows and REST integrations, in a high-compliance banking environment.

Agentic AI Development Agentforce

Lead Developer

InnoWave

Dec 2020 - Dec 2021 (1 year)

• Partnered with Deutsche Bank to enhance an internal client application through Apex customization.
• Developed a fraud detection and reporting tool for EPAM using a low-code, visual-flow approach.
• Created a mutual-fund handling application from scratch in Sales Cloud for investment firm CANO.
• Led the API integration of Sales Cloud with CloudSense for Proximus, streamlining operations.

Success Analyst

Salesforce

Jul 2019 - Dec 2020 (1 year 5 months)

• Supported clients in the staffing and healthcare industries by enhancing Salesforce-hosted products.
• Collaborated with customers to gather requirements and develop technical specifications.
• Created design documents and managed deployment planning with key stakeholders.

Application Development Analyst

Accenture

Feb 2017 - Jun 2019 (2 years 4 months)

• Built a feedback forum for Gilead Sciences, enhancing communication and user feedback collection.
• Handled data prioritization and integration in Veeva Systems, improving operational efficiency.
• Developed front-end applications for Adecco, elevating the user experience in the staffing sector.