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Shannon Thorne

@shannonthorne

Results-driven paralegal and operations professional specializing in title processing and customer relations.

United States
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What I'm looking for

I seek a role using my paralegal and operations skills—focused on accurate title/legal processing, client service, and process improvement within a collaborative team.

I am a results-driven professional with a diverse background in paralegal support, operations, and customer service. I combine legal documentation expertise with hands-on experience in retail and financial office environments to deliver accurate, compliant, and timely results.

My experience includes processing vehicle titles and registrations, preparing legal documents, and supporting attorneys and financial advisors with administrative and compliance tasks. I have a proven track record of improving workflow efficiency, maintaining detailed records, and ensuring adherence to regulatory requirements.

As a leader and team player, I have trained and coached staff, managed daily operations, and supported sales and marketing efforts to enhance client satisfaction and business growth. I prioritize clear communication, problem solving, and client-focused service in every role I take on.

I hold an Associate of Science in Paralegal Studies and am committed to maintaining high standards of accuracy and professionalism while contributing to operational excellence and strong customer experiences.

Experience

Work history, roles, and key accomplishments

RF
Current

Title Clerk

Rob Baker Ford

Nov 2019 - Present (6 years 3 months)

Processed and verified vehicle titles, registrations, and lien releases while maintaining detailed records and coordinating with customers, lenders, and DMV offices to resolve discrepancies.

MF

Customer Service Specialist

Mark Niemiec State Farm

Apr 2019 - Nov 2019 (7 months)

Provided personalized support for policy inquiries, processed renewals and endorsements, and resolved customer concerns to improve satisfaction and retention.

Education

Degrees, certifications, and relevant coursework

Colorado Technical University logoCU

Colorado Technical University

Associate of Science, Paralegal Studies

Completed an Associate of Science in Paralegal Studies focusing on legal documentation, research, and administrative support.

Tech stack

Software and tools used professionally

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Shannon Thorne - Title Clerk - Rob Baker Ford | Himalayas