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Shedina Veale

@shedinaveale

Message

Experienced paralegal with strong client service, litigation support, and process management skills.

United States

Message

What I'm looking for

I seek a role where I can apply paralegal and administrative expertise, contribute to efficient legal operations, mentor staff, and support collaborative, service-oriented teams.

I am a detail-oriented paralegal with extensive experience supporting municipal legal operations, civil litigation, and high-volume client service. I coordinate legal research, draft pleadings and summaries, and manage e-filing and case-related documentation to support timely case progression.

My background includes emergency call handling and dispatch, administrative leadership, training and onboarding, and data entry across multiple systems. I have a track record of improving team productivity through clear communication, structured reporting, and hands-on training.

I bring 12 years of professional client service experience, strong analytical and management capabilities, and fluency with Word, Excel, Microsoft Teams, Zoom, CAD, SharePoint and other legal/administrative tools. I am committed to supporting effective legal operations and collaborative team performance.

Experience

Work history, roles, and key accomplishments

Current

Paralegal

Current

City of Fort Myers

Jul 2019 - Present (6 years 8 months)

Coordinate legal research and draft summaries for complex cases, e-file pleadings, and train staff on civil litigation and employee relation matters to improve case handling efficiency.

Legal Research E Filing Case Management Client Communication Training Data Entry Microsoft Teams SharePoint Zoom

9-1-1 Operator

City of Fort Myers

Jun 2016 - Jul 2019 (3 years 1 month)

Handled high volumes of emergency inbound calls and dispatches, maintained CAD data entry, and coordinated onboarding and performance evaluations for new hires to ensure operational readiness.

CAD Data Entry Onboarding Training Reporting Emergency Coordination

Office Administrator

State Farm

Dec 2011 - May 2016 (4 years 5 months)

Managed high-volume client communications, performed data entry using ABS and NECHO systems, supervised staff, and coordinated hiring and training to maintain operational productivity.

Customer Service Data Entry ABS NECHO Staff Supervision Recruitment Training Administrative Operations