Shanika Williams
@shanikawilliams2
I deliver customer service, payment support, and accurate administrative operations.
What I'm looking for
I've supported customers, payments, records, and office operations across retail, events, hospitality, and accounts environments.
At Chinatown Resources Company Ltd., I assisted customers and staff, processed payroll, maintained employee records, managed inventory systems, and provided administrative support. Previously at A & R Hardware Limited, I handled billing, payments, account inquiries, front-desk duties, reports, and data entry using Microsoft Word and Excel.
My experience also includes customer bookings and invoicing at Wadadli Event Services, fast-paced cash and card transactions at Beachlimerz Antigua, and five years of accounts receivable work at Dominica Agricultural Producers & Exporters Ltd.
I'm dependable, organised, and committed to resolving concerns professionally while providing courteous service under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Chinatown Resources Company Ltd.
Jan 2023 - Jan 2025 (2 years)
Assisted customers and staff with inquiries and requests, processed payroll, maintained employee records, and managed inventory systems.
Education
Degrees, certifications, and relevant coursework
Northeast Comprehensive School
CSEC, General Studies
Completed CSEC subjects including English A, Human & Social Biology, Agricultural Sciences (Double Award), Social Studies, Office Administration, and Physical Education and Sports.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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