Open to opportunities

Shana Alexis

@shanaalexis

Message

Multilingual credit and mortgage specialist with immigration expertise and strong client-focused results.

Canada

Message

What I'm looking for

I seek roles where I can apply credit and mortgage expertise, support immigration-related work, use multilingual communication, and drive strong client outcomes in a collaborative environment.

I am a dynamic, results-driven professional with extensive experience in credit and mortgage consulting, immigration services, and multilingual client relations. I combine strong analytical skills with exceptional communication to advise clients, analyze financials, and deliver personalized mortgage and credit solutions.

My background includes diplomatic service as Vice Consul and Immigration Officer, hands-on retail banking experience as a Credit Specialist and Mortgage Expert at a major bank, and leadership in operations and client support. I am detail-oriented, fluent in French, English, Spanish, and Haitian Creole, and committed to improving client outcomes through proactive problem-solving and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Credit Specialist & Mortgage Expert

Current

Royal Bank of Canada

Jun 2025 - Present (9 months)

Advise clients on credit solutions and mortgage products, analyze financials to recommend personalized plans, and collaborate cross-functionally to resolve complex inquiries while maintaining high client satisfaction.

Credit Analysis Financial Planning Client Relations & Compliance Cross Functional Collaboration Risk Assessment Customer Service

Vice Consul & Immigration Officer

Haitian Consulate

Oct 2021 - Jul 2025 (3 years 9 months)

Managed visa and immigration applications ensuring regulatory compliance, assisted in policy interpretation and implementation, and led community outreach while supervising administrative staff.

Immigration Visa Processing Regulatory Compliance Consular Services Community Outreach Staff Training Diplomacy Multilingual Communication

Credit Card Specialist

Royal Bank of Canada

Aug 2024 - May 2025 (9 months)

Processed and approved credit applications, conducted financial analysis to guide clients toward optimal credit solutions, and ensured compliance while delivering efficient customer service.

Financial Analysis & Compliance Customer Service Application Review Problem Solving

Assistant Manager

Chegg Tutors

Jul 2019 - Aug 2021 (2 years 1 month)

Oversaw daily tutoring operations, coordinated tutor schedules, improved client satisfaction through conflict resolution and feedback management, and supported recruitment and onboarding.

Operations Management Scheduling Recruitment Onboarding Conflict Resolution Team Coordination Multilingual Support

Multilingual Translator

Chegg Tutors

May 2015 - Jul 2021 (6 years 2 months)

Provided translation and customer service in French, English, Spanish, and Haitian Creole, supporting client inquiries and adapting services for Quebec clientele to enhance engagement.