Open to opportunities

Shaine Bulick

@shainebulick

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Experienced Lead Consultant with strong customer service and technical skills.

United States

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What I'm looking for

I am looking for a long-term position that offers opportunities for advancement and allows me to utilize my skills in a collaborative environment.

I am a dedicated Lead Consultant with over six years of experience in customer service and technical support. Currently, I work at FedEx Office, where I consult with customers in a professional and caring manner, ensuring their needs are met efficiently. My role involves troubleshooting technology issues, both in-person and over the phone, showcasing my strong communication skills and technical expertise.

Before my time at FedEx, I worked as a Fire Restoration Technician at Servpro of Napa County, where I provided exceptional customer service during emergency restoration situations. My experience spans various roles, including quality assurance and customer service, which has equipped me with a diverse skill set. I am passionate about learning and am always ready to embrace new challenges that enhance my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Lead Consultant

Current

FedEx Office

Nov 2016 - Present (8 years 8 months)

Consulted with customers in a professional, competent, and caring manner. Confidently handled hardware and software installations, troubleshooting store technology issues with tech support and local area tech, both over the phone and in person.

Microsoft Office Customer Service Problem Solving Communication Skills

Fire Restoration Technician

Servpro of Napa County

Jun 2015 - Present (10 years 1 month)

Provided exceptional customer service during emergency restoration situations. Performed general cleaning and restoration after fire and water damage in homes, including heavy lifting and packing of items.

Customer Service Fire Restoration Lifting

Customer Service Team Member

Whole Foods Market

Jun 2013 - Present (12 years 1 month)

Delivered excellent customer service and comprehensive product knowledge. Assisted customers with holiday ordering and product selection, consistently going the extra mile.

Customer Service Product Knowledge order fulfillment Customer Relations Communication Teamwork

Quality Assurance Technician

UNISEA Processing Plant

Dec 2012 - Present (12 years 7 months)

Responsible for packing Snow Crab for global shipment, ensuring product quality. Performed quality checks for imperfections and gained factory safety knowledge.

Quality Control Shipping Factory Safety

Education

Degrees, certifications, and relevant coursework

Silver Springs High

High School Diploma, High School

Activities and societies: Student Counsel - Senior Class Representative

Completed high school education, gaining foundational knowledge across various subjects. Participated in student governance as a Senior Class Representative.