At Gallagher Basset Inc., I oversee the development and management of Generative AI and Predictive Analytics products focused on claims and losses across various lines of business. I lead cross-functional teams through AI-augmented project workflows and solution designs, and incorporate tools like Copilot into the product lifecycle.
At VMware Inc., I managed programs for Customer Success and Cloud Services spanning multiple organizations. I spearheaded the Product Telemetry Consumption Analytics initiative and established KPIs and metrics for Customer Success Operations. Earlier, at Discover Financial Services, I executed a data migration to AWS and led analytics projects in a cloud environment.
