At HSBC, I work on Wealth and Personal Banking projects across channels, chatbot and operations. I study chatbot and channel data to identify problem areas, and build Power BI dashboards that show key business and operational numbers.
I gather requirements, map end-to-end processes and turn them into user stories and acceptance criteria for delivery teams. I also use SQL and Python to analyse data, automate repeated checks and reports, and compare solution costs, benefits and risks.
At Capgemini, I supported a US-based credit card client by documenting process flows, investigating transaction data and preparing reports and dashboards. I worked with onshore and offshore teams, supported UAT, and helped address business questions across US and India time zones.
